Coronavirus (COVID-19)

The AusNCP is currently monitoring the progress of COVID-19 and how this impacts our daily business. Due to the current circumstances it is likely our timeframes will be delayed. We will be in contact with Board members and parties to complaints to update them on any procedural delays.

Complaint finalised

Follow up statement released

The AusNCP has published a follow up statement on complaint 11: Inclusive Development International and Equitable Cambodia and ANZ Banking Group.

Publications
complaint folder

New Complaint

The AusNCP has received a new complaint from Friends of the Earth, Egan, Dodd and Simons against ANZ Banking Group.

Track an open complaint
Two complaints finalised

Two complaints finalised

The AusNCP has released two Final Statements on Complaint 18: IUF and Coca Cola Amatil; and Complaint 19: Mr Robert Palin and Deutsche Bank Australia.

Publications
Decoration - book

New AusNCP Procedures

The Australian Treasury is pleased to release the new AusNCP procedures, following the July 2019 consultation process. 

View procedures
Decoration - arrows

AusNCP Independent Examiner

The Australian Treasury is pleased to announce the appointment of Mr John Southalan as the inaugural AusNCP Independent Examiner.

Publications
Treasury fountain

AusNCP restructure

Treasury is pleased to respond to the 2017 Independent Review with 5 new initiatives that aim to modernise the way the AusNCP operates, enhancing transparency, accountability and the independence of the complaint handling process.

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