Find the right complaint pathway

What the AusNCP does not cover

In general, the AusNCP does not handle:

individual consumer complaints, such as seeking refunds
individual employment disputes
commercial disputes, such as intellectual property violations
complaints against governments.

To get your issue resolved faster and more effectively, we recommend taking your complaint to the most relevant body or mechanism. Furthermore, enforcement of laws should be done through courts and enforcement agencies.

Relevant agencies for complaints

For complaints about	See
General consumer issues	Where to go for consumer help \| ACCC
Financial products and services	Australian Financial Complaints Authority
Employment disputes and workplace safety	Fair Work Commission (unfair dismissal, bullying, unfair contracts) Fair Work Ombudsman (discrimination at work) Work health and safety regulators
Discrimination	Australian Human Rights Commission Relevant state or territory bodies
Privacy	Australian Information Commissioner
Misconduct relating to management of a company	Australian Securities and Investments Commission
Environmental protection	Environmental protection agencies
Suspected phoenix, tax evasion and shadow economy activity	Australian Taxation Office tip-off form
Suspected sanctions evasion	Australian Sanctions Office
Australian Government agencies	Commonwealth Ombudsman