Complaints process

Complaints (known as 'specific instances') examine allegations of non-observance or corporate misconduct as it relates to the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct (OECD Guidelines).

The AusNCP only considers complaints if they relate to the conduct of:

  • any multinational enterprise legally registered in Australia, or
  • any Australian multinational enterprises operating in another country, irrespective of that country’s OECD member status.

Process overview

Diagram: AusNCP complaints procedure

Diagram: complaints process with 4 phases: initial assessment, dispute resolution, final statement, and follow-up. Link to text description follows image

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*A procedural review may be requested within six weeks from receipt of completed final statement.

Submit a complaint

Before you submit a complaint to the AusNCP read the the AusNCP procedural guidance.

The procedures explain the AusNCP’s processes for considering cases.

They are based on procedural guidance in the OECD Guidelines.

Submit a complaint

AusNCP procedural guidance




You can direct your enquiries to the AusNCP Secretariat:

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Note – all timeframes are indicative.

  1. Initial assessment – this phase lasts for approximately 3 months.
    1. A person or organisation, called a notifier, complains to AusNCP that a multinational enterprise has breached the OECD Guidelines.
    2. An AusNCP examiner conducts an initial assessment to decide if the complaint merits further investigation.
      • If yes, the examiner publishes their reasons in an initial assessment statement and the process moves to phase 2 dispute resolution.
      • If no, the examiner publishes their reasons for rejecting the complaint in the final statement – go to phase 4 final statement.
  2. Dispute resolution – this phase is also known as ‘good offices’ and lasts for approximately 6 to 12 months.
    1. The AusNCP offers dispute resolution services to the notifier and enterprise.
      • If the notifier and enterprise agree to resolve the dispute, the outcomes are published in the final statement – go to phase 3 final statement.
      • If not, the examiner decides whether the enterprise has breached the OECD guidelines and may make recommendations to parties involved in the complaint. This process is called an examination.
  3. Final statement – this phase lasts for approximately 3 months.
    1. The AusNCP sends a final statement of the complaint outcomes to the notifier and enterprise and publishes the statement.
    2. The notifier or enterprise may request a procedural review within six weeks of receiving the completed final statement.
  4. Follow-up
    1. Approximately 12 months after the final statement is published, the examiner checks if the recommendations have been implemented and whether further AusNCP engagement is needed.
    2. The examiner publishes their findings in a follow-up statement.

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