Published
This document sets out the complaint procedures for the Australian National Contact Point for Responsible Business Conduct (AusNCP) as at July 2018 (version 2.0).
It explains how the AusNCP manages complaints (known as ‘specific instances’) about multinational enterprises under the OECD Guidelines for Multinational Enterprises.
This version was updated following the 2017 Independent Review of the AusNCP, to improve how complaints are handled and to align with OECD guidance.