Procedures for dealing with complaints brought forward under the OECD Guidelines for Multinational Enterprises
The following documents should be used for complaints brought to the AusNCP. If you are preparing a complaint, or are a party involved in a complaint, we encourage you to read these procedures and make use of our submission form.
- AusNCP procedures [PDF 808KB | Word 269KB] – These procedures explain the processes used by the AusNCP when considering cases. They are based on procedural guidance offered in the OECD Guidelines and were updated in September 2019 following a public consultation process. Submissions received during this process are available for viewing.
- Process flowchart [PDF 223KB] – this diagram provides a simplified version of the case handling process.
- Submission form – this is the best way to submit a new complaint to the AusNCP and gives users a sense of the information we require upfront.
Enquiries can be directed to the AusNCP Secretariat on +61 2 6263 3777 or via email to Secretariat@ausncp.gov.au . You can view superseded versions of our procedural guidance using the links below.