Coronavirus (COVID-19)

The AusNCP is currently monitoring the progress of COVID-19 and how this impacts our daily business. Due to the current circumstances it is likely our timeframes will be delayed and we remain in contact with stakeholders regarding any procedural delays. Businesses are encouraged to utilise our new OECD Guidelines summary checklist as a tool to support high quality decisions during this period of social and economic change.

Complaints

The AusNCP offers a mechanism to help parties resolve conflicts where other grievance processes may have failed. Complaints are also known as Specific Instances and examine allegations of non-observance of the OECD Guidelines for Multinational Enterprises.

National Contact Points (NCPs) are not judicial bodies. The AusNCP has no authority to operate a legal process when hearing complaints and is not responsible for providing redress. NCPs focus on bringing parties together for mutually beneficial dialogue (referred to as good offices) that increases awareness of the Guidelines and encourages resolution.

Please read the AusNCP's complaint procedures prior to submitting a complaint.