Track complaints

The AusNCP handles complaints about alleged non-observance of the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct. A list of active and closed complaints is available below.

Active complaints

ID	Notifier	Enterprise	Activity location	Status	Statements
Complaint 34 Received: July 2024	Individual	Australia-based enterprise (manufacturing / wholesale and retail trade sectors)	Australia, Japan, Sri Lanka	Initial Assessment
Complaint 33 Received: October 2023	Individual	Flight Network / Gotogate Pty Ltd	Australia	Good Offices	Document Initial Assessment – September 2024
Complaint 31 Received: November 2022	Evangelical Lutheran Church of Papua New Guinea, Centre for Environmental Law and Community Rights Inc and Jubilee Australia Research Centre on behalf of affected Morobe Province communities	Newcrest Mining Ltd and Harmony Gold (Australia) Pty Ltd	Papua New Guinea	Final Statement	Document Initial Assessment - August 2023
Complaint 30 Received: December 2021	Marque Lawyers on behalf of affected individuals	Qatar Airways	Qatar	Final Statement On hold	Document Initial Assessment – August 2022
Complaint 29 Received: December 2021	Project Sepik and Jubilee Australia Research Centre on behalf of affected Sepik River communities	PanAust Limited	Papua New Guinea	Follow Up	Document Final Statement – October 2023 Document Initial Assessment – July 2022
Complaint 28 Received: September 2021	Andrew and Robert Starkey	Saab Australia and Saab Group Sweden	Australia	Final Statement	Document Initial Assessment – April 2022
Complaint 27 Received: September 2021	Publish What You Pay Australia on behalf of Myanmar-based civil society organisations	Mallee Resources Ltd (formerly Myanmar Metals Ltd)	Myanmar	Follow Up	Document Final Statement – August 2023 Document Final Statement – Executive Summary (Burmese) – August 2023 Document Initial Assessment – August 2022
Complaint 21 Received: September 2020	Human Rights Law Centre on behalf of affected individuals	Rio Tinto	Papua New Guinea	Good Offices	Document Initial Assessment – September 2023 Document AusNCP Update Statement March 2023 Document AusNCP Update Statement December 2021 Document AusNCP Update & Parties’ Joint Statement July 2021

Closed complaints

ID	Notifier	Enterprise	Activity location	Statements
Complaint 32 Received: December 2022	SAVEducation Pty Ltd	India-based enterprise (information and communication sector)	Australia and India	Document Final Statement – June 2023
Complaint 26 Received: September 2021	Justicia y Reparación on behalf of affected individuals	Australian-based enterprise (mining sector)	Chile	Document Final Statement – March 2023 (PDF)
Complaint 25 Received: August 2021	Parella Law on behalf of an affected individual	Australian-based enterprise (property and infrastructure sector)	United States	Document Initial Assessment – December 2021 Document Final Statement – February 2023
Complaint 24 Received: February 2021	Port Hedland Community Progress Association Inc	BHP	Australia	Document Final Statement – September 2021
Complaint 23 Received: January 2021	Global Legal Action Network	Anglo American Plc, BHP Group Ltd and Glencore International AG	Colombia	Document Initial Assessment – January 2022 Document Final Statement - July 2023
Complaint 22 Received: October 2020	Mr John Podgorelec on behalf of Messrs Andrew and Robert Starkey	ElectraNet Pty Ltd	Australia	Document Follow Up Statement – November 2022 Document Initial Assessment – February 2021 Document Final Statement – June 2021
Complaint 20 Received: January 2020	Friends of the Earth, Egan, Dodds and Simons	ANZ Banking Group	Australia	Document Final Statement – December 2021 Document Initial Assessment – November 2020
Complaint 19 Received: July 2019	Mr Robert Palin	Deutsche Bank Australia	Germany	Document Review Committee Statement – May 2020 Document Final Statement – December 2019
Complaint 18 Received: June 2019	IUF on behalf of affected individuals	Coca Cola Amatil	Indonesia	Document Final Statement – December 2019
Complaint 17 Received: March 2018	Notifier (union)	Unidentified enterprise (mining and quarrying sector)	Brazil	Document Transfer Statement – May 2018
Complaint 16 Received: February 2017	Notifier (based in Mali)	Unidentified enterprise (scientific services sector)	Mali	Document Final Statement – April 2018
Complaint 15 Received: October 2016	National Justice Project for Australian Women Without Borders on behalf of an affected individual	Mercer PR	Nauru	Document Follow Up Statement - July 2020 Document Final Statement – July 2019
Complaint 14 Received: October 2015	Mr Karembé Boulkassoum on behalf of the National Federation of Mining and Energy of Mali	Bayswater Contracting and Mining Group (BCM)	Mali	Document Final Statement – Dec 2016
Complaint 13 Received: May 2015	Mr Yacouba Traoré on behalf of the Former Employees Collective of the Australian Laboratory Services Mali SARL Laboratory Group	Australian Laboratory Services	Mali
Complaint 12 Received: January 2015	Professor Ben Saul on behalf of parties in Papua New Guinea	SERCO Group plc	Australia	Document Final Statement – Aug 2017
Complaint 11 Received: October 2014	Inclusive Development International and Equitable Cambodia	ANZ Banking Group	Cambodia	Document Final Statement – June 2018 Document Follow Up Statement – February 2020
Complaint 10 Received: September 2014	Human Rights Law Centre and Rights and Accountability in Development	G4S Australia Pty Ltd	Papua New Guinea	Document Appeal Statement – Oct 2017 Document Final Statement – June 2016 Document Substantiated Submission ‑ Nov 2018
Complaint 9 Received: November 2013	IndustriALL Global Union et al.	Ansell Limited	Sri Lanka	Document Follow Up Statement - August 2019 (DOCX) Document Final Statement – June 2017 Document Follow Up Statement - August 2019 (PDF)
Complaint 8 Received: February 2013	Community Organisation from the Eastern Cape region of South Africa	Australian mining company	South Africa	Document Final Statement – Mar 2013
Complaint 7 Received: January 2012	Chilean auto parts manufacturer	Joint venture majority owned by Australian and United Kingdom-based multinational enterprises	Chile	Document Transfer Statement – Mar 2012
Complaint 6 Received: June 2011	Argentine non-government organization	Australian-based multinational enterprise	Argentina	Document Transfer Statement – Aug 2011
Complaint 5 Received: October 2010	Construction, Forestry, Mining, Energy Union (CFMEU)	Xstrata Coal Pty Ltd	Australia	Document Final Statement – June 2011
Complaint 4 Received: September 2010	Justica Ambiental	BHP Billition PLC	Mozambique	Document Transfer Statement – Apr 2011
Complaint 3 Received: July 2007	Mr Ralph Bleechmore on behalf of parties in Colombia	BHP – Billiton	Colombia	Document Final Statement – June 2009 Document Independent Panel Report on Cerrejon Mine’s Social Responsibility Document Announcement on Settlement of Tabaco
Complaint 2 Received: August 2006	Australian Conservation Foundation et al.	ANZ Banking Group	Papua New Guinea	Document Final Statement – Oct 2006
Complaint 1 Received: June 2005	Brotherhood of St Laurence et al.	Global Solutions Limited (GSL)	Australia	Document AusNCP Evaluation of the GSL Specific Instance Process – Oct 2006 Document Final Statement – Apr 2006