Procedures for dealing with complaints brought forward under the OECD Guidelines for Multinational Enterprises
The following documents should be used for complaints brought to the AusNCP. If you are preparing a complaint, or are a party involved in a complaint, we encourage you to read these procedures and make use of our submission form.
- AusNCP procedures [PDF1.03MB | DOCX479KB] – this explains the processes used by the AusNCP when considering cases. They are based on procedural guidance offered in the OECD Guidelines.
- Process flowchart [PDF477KB] – this diagram provides a simplified version of the case handling process.
- Submission form – this is the best way to submit a new complaint to the AusNCP and gives users a sense of the information we require upfront.
Enquiries can be directed to the AusNCP Secretariat on +61 2 6263 3777 or via email to email@example.com. A superseded version of our procedural guidance [PDF264KB | DOCX50KB], which applies to all cases prior to July 2018, is available for historical purposes and for cases transitioning to the new arrangements.
Note: This procedural guidance will be updated in due course to reflect structural changes announced in November 2018. Stakeholders will have the opportunity to provide feedback on the draft procedures before they are finalised.