The AusNCP offers a mechanism to help parties resolve conflicts where other grievance processes may have failed. Complaints are formally referred to as Specific Instances (also known as complaints, cases or grievances) and examine allegations of non-observance of the OECD Guidelines for Multinational Enterprises.
National contact points (NCPs) are not judicial bodies. The AusNCP has no authority to operate a legal process when hearing complaints and is not responsible for providing redress. NCPs focus on bringing parties together for mutually beneficial dialogue (referred to as good offices) that ultimately leads to resolution and increased awareness of the Guidelines.